Any refund will take at least 15 days to process and will be transferred to the same bank account, used at the time of booking.
EXOTIC HIMALAYAN BELIEVES IN HELPING ITS CUSTOMERS AS FAR AS POSSIBLE, AND HAS THEREFORE A LIBERAL CANCELLATION POLICY. UNDER THIS POLICY:
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the booking dates have been communicated to the hotels, transporters etc. and they have initiated the process of retaining/booking.
- There is no cancellation of booking under the Same Day booking category.
- No cancellations are entertained for those bookings that the Exotic Himalayan marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day, New year and peak season time etc. These are limited occasion offers and therefore cancellations are not possible.
- In case you feel that the services received is not as shown on the site or as per e-mail communication, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- Exotic Himalayan Only acts only as a booking agent of the Hotel Accommodation & Transport Or Adventure Like Camping And Trekking , providing the services and it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and user as regards the standards of services provider in no circumstance shall Exotic Himalayan be liable for services provided by the service vender and no responsibility as the principal
- Exotic Himalayan shell not in any way is responsible for any loss or theft of goods or any property of the tourist during visit or in the reservation/booking office. Luggage is carried at owner’s risk